Dispatch of orders:
We endeavour to dispatch all orders within 24 hours of being placed - Monday to Friday. Generally we will dispatch your order the same day if placed before Noon however, some orders may be dispatched the next working day due to operational reasons. At checkout you would be asked which delivery option you require. Our rates as for delivery are found below:
Standard Shipping ( 3-5 Working Days) - 0£
Expedited Shipping (1-2 Working Days) — £6.99
Guaranteed Next Working Day - Order Before 11:00 Noon — £10.99
Our main delivery partner is Royal Mail and we use Royal Mail Tracked 48 and 24 for 90% of our orders. Guaranteed orders use Royal Mail Special Delivery. Larger orders, including frames, are delivered by ParcelForce Worldwide Express 48 and 24. We will on occasion use DPD, UPS or FedEx depending on operational needs. All our services are tracked and we do not use "budget" services, as we find them to be a false economy.
Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver than specified. Unfortunately, we have no control over your package once it has left our warehouse however, we choose couriers who are reliable and deliver generally good service. If you have an enquiry about your orders delivery, please use the tracking information provided in the first instance. If not satisfied please contact us for further assistance.
Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address containing your tracking number. When we send your dispatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours. The purpose of this email is to alert customers of imminent delivery so that they can make arrangements to receive the parcel.
If by chance you are not able to receive your order, the delivery driver will normally 'card' your property with details of how to pick the parcel up from the delivery company's local depot. The delivery company may charge Islamic Impressions for redelivery if you are unable to visit the depot, in which case we reserve the right to ask you to pay the redelivery charge before it is arranged.